1. Introduction

Welcome to Big Rig Rescue. These Terms & Conditions (“Terms”) govern your access to and use of https://big-rigrescue.com/ (the “Website”) and any services, information, communications, or other offerings provided by Big Rig Rescue (“we,” “our,” or “us”).

By accessing our Website, submitting a service request, or using our services, you agree to these Terms. If you do not agree, please discontinue using the Website and our services.

2. Description of Services

Big Rig Rescue provides information about its services and allows visitors to contact us, submit inquiries, and request assistance through our Website and other available communication channels.

The specific services available, their scope, pricing, and availability may depend on the nature of the request, location, and circumstances. Submitting a request through our Website does not guarantee service availability or confirm a booking unless we expressly confirm it.

We reserve the right to modify, suspend, or discontinue any part of our Website or services, subject to applicable law and any existing service agreements.

3. Eligibility and Acceptable Use

By using our Website, you represent that you are legally permitted to enter into these Terms.

You agree not to:

• Use the Website for unlawful, fraudulent, or misleading purposes.
• Submit false, inaccurate, or unauthorized information.
• Attempt to gain unauthorized access to our Website, systems, or data.
• Interfere with the Website’s functionality, security, or availability.
• Upload malicious code or use automated methods to disrupt our services.
• Use our contact information or communication channels to send unlawful, abusive, or unsolicited communications.

We may restrict access to the Website where reasonably necessary to protect our business, users, systems, or legal rights.

4. Service Requests and Appointments

When submitting a service request, you agree to provide accurate and complete information, including your contact details and any information reasonably necessary to evaluate your request.

We may contact you to clarify details, confirm availability, provide estimates, or arrange an appointment.

Any estimated price, arrival time, service window, or completion time is subject to confirmation and may change due to circumstances such as availability, location, traffic, weather, or the nature of the requested service.

A request is not confirmed until we communicate confirmation through an appropriate channel.

5. Pricing and Payments

Prices, estimates, fees, and payment terms will be communicated to you where applicable before you commit to a service.

Unless otherwise agreed in writing, you are responsible for paying the charges applicable to the services you authorize.

Any deposits, cancellation charges, refunds, additional fees, or payment deadlines will be disclosed where applicable before the relevant transaction or service commitment.

We will handle billing disputes and payment questions in accordance with applicable law and any applicable service agreement.

6. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment or service request, please contact us using the contact information provided on our Website as soon as reasonably possible.

Any applicable cancellation fees, notice periods, or rescheduling conditions will be communicated to you when the service is arranged.

We may need to reschedule or cancel a service due to safety concerns, operational limitations, severe weather, unavailable resources, or other circumstances beyond our reasonable control. Where reasonably possible, we will notify you and discuss available alternatives.

7. Customer Responsibilities

You are responsible for:

• Providing accurate contact and service information.
• Ensuring that you are authorized to request services for the relevant vehicle, property, or equipment, as applicable.
• Providing safe and reasonable access to the service location where required.
• Informing us of material circumstances that may affect service delivery or safety.
• Complying with applicable laws and any reasonable instructions relevant to the requested service.

We may decline or suspend a service where providing it would be unsafe, unlawful, or impracticable.

8. Communications and Electronic Notices

By providing your contact information, you agree that we may contact you regarding your inquiries, service requests, appointments, transactions, and customer support matters using the communication methods appropriate to your request and any consent you have provided.

Communications may include telephone calls, emails, and SMS messages.

Receiving non-marketing service communications does not automatically enroll you in promotional SMS messaging. Where consent is required by law or applicable carrier policies, we will obtain that consent before sending the relevant messages.

9. SMS Messaging Terms

This section applies to customers and visitors who separately opt in to receive SMS messages from Big Rig Rescue.

9.1 Types of Messages

Depending on your request and the consent you provide, messages may include:

• Service request confirmations and updates.
• Appointment scheduling, confirmations, and reminders.
• Service status notifications.
• Customer support responses.
• Follow-up communications related to your inquiry or requested services.
• Promotional messages only where applicable and with the required consent.

9.2 Message Frequency

Messaging frequency may vary depending on your interactions with Big Rig Rescue, the services you request, and the types of messages for which you have opted in.

9.3 Message and Data Rates

Message and data rates may apply to messages sent or received, depending on your mobile carrier and wireless plan.

9.4 Opting Out

You may opt out of SMS communications at any time by replying STOP to a message from us. Following your opt-out request, we will stop sending the applicable messages, except for any permitted confirmation or other communication allowed by applicable law.

If you wish to receive messages again, you may need to complete the applicable opt-in process.

9.5 Assistance

For assistance with SMS communications, reply HELP to a message from us or visit https://big-rigrescue.com/.

9.6 Consent

Your consent to receive SMS messages is voluntary and is not a condition of purchasing any goods or services.

You should only provide a phone number that you own or are authorized to use and should notify us if your number changes or is reassigned.

9.7 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier and network availability and other factors outside our reasonable control.

10. Privacy and Personal Information

We may collect personal information such as your name, phone number, email address, service request details, and other information you voluntarily provide through our Website or communications.

We use this information to respond to inquiries, provide and coordinate services, communicate with customers, operate our Website, and meet applicable legal obligations.

We may share necessary information with service providers that help us operate our Website, customer support, and communications systems, subject to appropriate safeguards and applicable law.

SMS opt-in consent and phone numbers collected for SMS communications will not be shared with third parties or affiliates for their marketing or promotional purposes. Mobile information and SMS consent data will not be shared for third-party marketing. Service providers may receive information as necessary to deliver messaging services on our behalf.

For additional details about our data practices, please review our Privacy Policy:

Privacy Policy: [INSERT YOUR PUBLISHED PRIVACY POLICY URL]

11. Intellectual Property

Unless otherwise indicated, the Website and its content, including text, graphics, logos, images, design elements, and other materials, are owned by Big Rig Rescue or used with appropriate permission.

You may access and use the Website for lawful personal or business purposes related to evaluating or requesting our services.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from our protected content without prior written authorization, except where permitted by law.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites, tools, or services for convenience.

We do not control third-party websites and are not responsible for their content, security, availability, or privacy practices. Accessing a third-party website is at your own discretion and subject to its applicable terms and policies.

13. Website Availability and Accuracy

We make reasonable efforts to provide useful and accurate information on our Website. However, we do not guarantee that all content will always be complete, current, error-free, or available without interruption.

Website information is provided for general informational purposes and should not be treated as a binding service quote or guarantee unless expressly confirmed by us.

We may correct errors, update content, or modify Website features without prior notice where permitted by law.

14. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its general informational content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted Website availability or that the Website will be free from errors, harmful components, or technical interruptions.

Nothing in these Terms excludes any warranty or consumer protection that cannot lawfully be excluded.

Any warranties applicable to a specific service will be governed by the relevant service agreement and applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Big Rig Rescue will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your access to or use of the Website, or your inability to access or use it.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable liability for fraud, willful misconduct, or other non-excludable obligations.

Any liability relating to a specific service will be assessed under the applicable service agreement and governing law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable costs arising directly from your unlawful use of the Website, your material violation of these Terms, or your infringement of another party’s rights.

This section does not apply to the extent a claim results from our own unlawful conduct or where indemnification is prohibited by applicable law.

17. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, emergencies, government actions, labor disruptions, telecommunications failures, or widespread service interruptions.

Where reasonably practicable, we will take appropriate steps to communicate material delays and discuss alternatives.

18. Changes to These Terms

We may update these Terms from time to time. Revised Terms will be published on this page with an updated effective date.

Your continued use of the Website after updated Terms are published constitutes acceptance of the changes to the extent permitted by applicable law. Any consent required for new or materially different SMS communications will be obtained separately where necessary.

19. Governing Law

These Terms will be governed by the laws applicable to the jurisdiction in which Big Rig Rescue operates, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be handled by a court or other forum with appropriate jurisdiction, subject to applicable consumer protection laws.

Before publishing: Replace this section with the actual governing state and any appropriate dispute-resolution terms after confirming the business’s legal jurisdiction.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

21. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

22. Entire Agreement

These Terms, together with any applicable service agreement and our Privacy Policy, govern your use of the Website and the matters addressed herein. If a separate written service agreement conflicts with these Terms regarding a specific service, the separate agreement will control to the extent expressly stated in it and permitted by law.

23. Contact Us

If you have questions about these Terms, our services, or SMS communications, please visit:

Big Rig Rescue
Website: https://big-rigrescue.com/

Please use the contact details provided on our Website to reach us.