Big Rig Rescue (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and when it may be shared.

1. Personal Information We Collect

We may collect the following information when you visit our website, submit a form, request services, or contact us:

• Name
• Phone number
• Email address
• Service request details and information related to your inquiry
• Information you voluntarily provide through website forms or customer communications
• Basic website usage information, such as IP address, browser type, and pages visited, where applicable.

2. How We Use Personal Information

We use the information collected to:

• Respond to inquiries and customer service requests.
• Provide information about our services.
• Schedule appointments and coordinate service requests.
• Send service updates, appointment reminders, and other transactional notifications.
• Send SMS messages when you have provided the appropriate consent.
• Improve our website, customer experience, and business operations.
• Comply with applicable legal and regulatory requirements.

3. How We Share Personal Information

We may share necessary personal information with service providers that help us operate our business, such as website hosting providers, customer support platforms, and communications providers. These providers may use the information only as necessary to perform services on our behalf and subject to appropriate safeguards.

We do not sell personal information.

**SMS Consent and Mobile Information:** No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and phone numbers collected for SMS communications will not be shared with third parties or affiliates for their marketing purposes. We may share information with service providers solely as necessary to deliver our messaging services. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS Communications and Consent

If you provide your phone number and consent to receive SMS messages from Big Rig Rescue, we may send messages related to service requests, appointment reminders, service updates, customer support, and other communications consistent with the consent you provided.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or visit https://big-rigrescue.com/.

Providing consent to receive SMS messages is not a condition of purchasing any goods or services.

5. Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. We retain personal information only as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website traffic, and improve the user experience. You may be able to manage cookies through your browser settings.

7. Your Privacy Choices

You may contact us to request information about, or correction or deletion of, your personal information, subject to applicable laws. You can stop receiving SMS messages at any time by replying STOP to a message.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.

9. Contact Us

For questions about this Privacy Policy or our privacy practices, visit https://big-rigrescue.com/ and use the contact information provided on our website.